Our 30 Day “Make it Right” Policy
We want to make sure you love your order and if for any reason you’re not fully satisfied, we’re want to make things right. As long as you contact us within 30 days of receiving your order, we’ll come up with a solution for you.
For any quality issues, please send a clear photos of the products on a flat, well lit surface or a pic of you wearing the item. This expedites your request so we can help you quicker.
Cancellations and Amendments
Everything in our store is made to order handcrafted for you. If you'd like to request to cancel or amend your order, just click the link in the confirmation email or reply. You can usually edit your order at any time before it goes to production. This is usually within 24 to 48 hours after you initiate your order. If you want to hold an order, reply to the confirmation email requesting a hold or cancellation.
Once we begin production, you may be eligible for a replacement or some type of resolution depending on the situation. After you’ve received your order, you have 30 days to address any concerns you have.
Quality Issues Including Damage
I run a small shop. Send me your request at email@example.com. I process all the refunds myself so please be patient. I can help you faster if you:
- Include a well lit photo demonstrating the poor quality of the print or the damaged area of the item. I use this information to help eliminate errors in future printing.
- Please describe in detail the issue.
- Include your order number.
Gift giving is a tough process when it comes to apparel. If you’ve ordered or received an Awake Happy product as a gift and it needs to be returned, our standard policies apply to you.
Washed Or Worn
Please be courteous. We can't except returns that have been worn for a night out on the town or worn to that raging party. We accept returns for unworn products only. If there are signs that the item has been worn or washed, we may not be able to offer you a refund.
- PayPal: Any refunds processed will show back up in your Paypal account within 24 business hours. Please note, the refunded amount must be transferred back to your banking institution from your Paypal account.
- Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within three to five business days.
- Pay Later: If you used one of our "Pay Later" options, these refunds will be processed back to the card on file. Each pay later option has specific terms and conditions that may apply to you.